Aged Care Navigators

Do you need Aged Care Placement or Advocacy Services? We can help you now.

Australia's most experienced Residential Aged Care Placement Team

Aged Care Connect was established in 2002 after observing the difficulties that families encountered when they approached the task of placing a relative into aged care.

"Among the many areas that we help families through the stress of placing Mum or Dad into residential aged care, most are based on our knowledge and experience; but family clients have told us that the benefit is to have a caring specialist actively listening as they navigate each step through the aged care placement maze.."

Liz Carroll (Business Manager)

Guide to the Aged Care Navigator Trials

The Aged Care System Navigator trial was announced in the 2018-19 Federal Budget and was a key recommendation of the Tune Review to help older people struggling to understand and use the aged care system.

Aged Care Navigators

The Aged Care System Navigator inititiative is just one of many initiatives by the Commonwealth to help people accessing our Aged Care System.

This inititive adds to the already existing "My Age Care" website which centralised information and processes, but has since undergone a major revision and will continue to change and adapt to consumer requirements.

Why is the Aged Care System so complicated and needing these continuing initiatives?

It is understandable that families and carers find that the aged care system is stressful. Unfortunately, it has also been made overly complicated which adds to the level of stress experienced.

Most families only face the task of placing an elderly resident into aged care once or twice, so there is much to learn and not a lot of experience about the tasks required for a successful outcome.

Since 1997, when the Commonwealth implemented changes to privatise the aged care system, changes were also made to the way financials were calculated for aged care.

Access to important information about the quality of care and services being delivered by aged care providers has not been made easily available to the Australian aged care consumer.

Aged Care Navigators System

The Commonwealth outsourced the initial trials of the Aged Care Navigators System, and provided funding to the "Council of the Ageing (COTA)" to lead the implementation of 62 navigator trials in every state and territory to identify the type of supports that achieve the best outcomes.

At that time, the COTA Australia CEO Ian Yates said. “The Aged Care Navigators trial will help older Australians, their families and friends more easily access aged care services, whether it be through listening to an education session about aged care, receiving help with filling in a form, or talking face to face with someone about your individual needs.”

The navigation trials will continue until the care finder program starts from January 2023. The trial extension will provide people with individual, face-to-face support. Evaluation will inform future navigation programs."

Avoiding the Cookie Cutting Approach to Aged Care Advice and Support

At Aged Care Connect, we have always believed that we should avoid any cookie-cutter approach to accessing aged care and so we recognise the importance of tailoring advice and support to access aged care services to different situations and contexts.

Every care recipient and family situation should receive aged care advice and support that matches the unique requirements that the family has.

If you wish to avoid the cookie cutting approach to Aged Care it is best to discuss your detailed family requirements with an experienced aged care consultant at Aged Care Connect.

Aged Care Navigation

Shepparton - one of the first locations to receive face-to-face Aged Care Navigation service

On Monday, 1st November 2021, Shepparton will become one of the first locations in Australia to receive a new My Aged Care face-to-face service that will be dedicated to supporting senior Australians to access and navigate the aged care system. Senior Australians will be able to talk directly to a My Aged Care specialist officer at Shepparton’s Services Australia facility on Maude Street.

Federal Member for Nicholls, Damian Drum, said the service forms part of the Federal Government’s commitment to helping senior Australians and their families connect to the aged care system and get access to the best personalised support and care available.

“The addition of face-to-face services in Shepparton is great news for the local community,” Mr Drum said.

“Shepparton is one of 15 Services Australia sites that will initially offer the aged care specialist face-to-face service, which will expand to 80 sites by the end of next year. “At that point, there will be 10 aged care specialist officers providing outreach support to senior Australians in rural and remote areas. “Appointments to see an aged care specialist officer can be made by visiting the Shepparton facility on Maude Street or by phoning 1800 227 475.”

Minister for Health and Aged Care, Mr. Greg Hunt, said the new face-to-face service in Shepparton will make it easier for senior Australians and their loved ones to make decisions about care as they age. “Planning for aged care can be overwhelming for many senior Australians and their families,” Mr Hunt said. “This new face-to-face service allows seniors and their representatives to sit down with a service specialist and talk through their aged care needs.”

Minister for Senior Australians and Aged Care Services, Mr. Richard Colbeck, said the expanded service offering will give people greater choice in how they access aged care information, and complements existing online and phone services. “The new face-to-face service is designed to work together with the Federal Government’s My Aged Care website and call centre,” Mr Colbeck said. “It also means senior Australians can access information about aged care, health and social services all in the one location – it creates a one-stop-shop for information.”

Minister for Government Services, Mrs. Linda Reynolds, said Services Australia’s aged care specialist officers can help with providing detailed information about aged care services, offering financial information, registration and referral for aged care assessments, and connecting senior Australians with local support services, social workers, interpreters, and advocates. “In addition, all Services Australia staff can provide general information about aged care and assist with connecting people to more specialised assistance, including My Aged Care’s online or phone services,” Senator Reynolds said. “Whether you are looking for help at home or considering a move to residential aged care, our staff can assist you and step you through the process.”

This new service offering is part of the Federal Government’s $17.7 billion aged care reform package in response to the Royal Commission. It comes as the Government extends another successful program to help senior Australians engage with the system. The aged care navigator trials will now operate until December 2022 and will focus on individual and intensive support for isolated clients.

Making a more informed decision about residential aged care placement.

The team at Aged Care Connect are specialists in aged care placement and have been helping families with aged care placement since 2002

There is no substitute for this experience and extensive knowledge gained from working for families going through the same issues that you may be facing today.

Many families have benefited from our private and independent advice and placement read our family client comments about our service.

During this journey, we have gathered useful information and insights into all aspects of aged care placement.

If you're still at a loss as to where or how to begin your aged care placement activities, contact us now and we can help you get started.

Our staff are compassionate and have empathy for your family situation during this difficult time.

Knowing that your loved one resides in a caring, calm and tranquil environment will give you peace of mind.

At the least, you can explore information on our website and maybe find something useful that has a direct impact upon assisting you and your close one during the aged care placement process.


  Thanks again for your help in securing the room. We could see the relief in Mum’s face when she arrived at her room. Once she was dressed in street wear, not hospital wear, she seemed more confident and hopefully in time most if not all of the confidence she had before she entered hospital will return.
Andrea Lewis | Nov 2020  

  Thank you once again for everything. I am sleeping much better now, not having to worry about my Father's financial situation (at the aged care home) as much. What you have done is give me peace of mind that he can afford the extra odd bill . I will be very happy to recommend your services.
Karen Di N. | Oct 2020  

  Thank you for the amazing job you've done for us. We cannot express enough what your assistance meant to us. You were a special blessing sent from heaven. Liz, I know we could never have managed without you. Our thanks and love to you both.
Gwen and Brian Newell | Sep 2020  

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Royal Commission into Aged Care Quality and Safety

Summary of Recommendations and Download the Complete Report

Aged Care Connect

Aged Care Connect was established in 2002 after observing the difficulties and stresses that families encountered when they approached the task of placing a relative into residential care.

Each new family:

  • Approached the emotional task with similar needs and concerns
  • Undertook the same activities - devoting their limited time and effort
  • Only to uncover the same information and make many of the same mistakes as families that had gone before them.

There had to be a better way to complete aged care placement and to achieve a more positive outcome for the family.

Over the years, we have assisted many families with the move to retirement living, serviced apartments, group homes, assisted living, supported residential services and Commonwealth subsidised aged care accommodation.

We have knowledge, experience and industry contacts which can help you today. If you have any questions, or need practical assistance, for your relative please contact our friendly team for a chat.

We enjoy sharing our knowledge and experience about aged care placement with new clients; and being involved with the family during this most important time.

Aged Care Placement

Assistance with all steps required for a successful aged care placement.

Accommodation Fee Negotiation

We can reduce the cost of accommodation by advocating and negotiating on your families behalf.

Relocation Management

Assistance with the dispersal of household items to family members, charities and removal prior to the sale or rental of the family home.

Need to place someone during this Holiday Season ?

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Aged Care Placement Services

The Royal Commission into Aged Care has increased awareness and increased activity of the Aged Care Quality Agency and recent media reports regarding Retirement Villages and aged care homes has reinforced the need to seek experienced assistance when placing a loved one into a Retirement Village, Serviced Apartment, SRS or Aged Care Home.

Understanding Your Options

The family information session will provide you with up-to-date and unbiased information about your local residential care options

Finding the Aged Care Home

The facility shortlist will help match the right aged care home to your individual family needs and preferences in a timely manner.

Negotiating the Accommodation Fees

The RAD Negotiation service has helped many families reduce the accommodation charges and any additional service fees.

Application and Admission Paperwork

Making sure that all necessary paperwork is completed correctly and submitted in a timely manner.

Post Placement Settling In

We can assist with the settling in period to ensure that all items are fully covered.

Relocation Management

Relocation Management will help you carefully disperse, pack, clean, arrange transport and unpack.

Seek independent and experienced assistance.

Seek Independent Advice

Covid-19 and the findings of the Royal Commission into Aged Care have increased awareness regarding quality services in aged care homes.

This has reinforced the benefit to seek independent and experienced assistance when placing your loved one into any aged care home.

Urgent Aged Care Placement

Do you need to arrange an immediate aged care placement ?
Arrange Placement Now