About Aged Care Connect

Do you need Aged Care Placement or Advocacy Services? We can help you now.

Australia's most experienced Residential Aged Care Placement Team

We established Aged Care Connect in 2002 after observing the difficulties that families encountered when they approached the task of placing a relative into aged care.

"Among the many areas that we help families through the stress of placing Mum or Dad into residential aged care, most are based on our knowledge and experience; but family clients have told us that the benefit is to have a caring specialist actively listening as they navigate each step through the aged care placement maze.."

Liz Carroll (Business Manager)

Our Guiding Principles

We believe ....

  • Each person requiring aged care is a unique individual with different life experiences and their own specific needs.
  • Each person requiring aged care should be treated with utmost respect and their dignity is to be protected at all times; no matter what health care needs they require.
  • Our service must always reduce the anxiety and stress for the family carer by providing accurate and current information and sharing experiences of other family carers who have faced similar situations.

Each new family approaching the emotional task had very similar concerns, undertook the same activities, devoting time and effort only to uncover the same information and made the same mistakes as families that had gone before them.

There had to be a better way to complete this process and to achieve a positive outcome for the family.

We set about to completely understand all aspects of aged care placement ranging from the categories and alternatives available, the way in which the financials are calculated, the quality of care and lifestyle activities delivered by the different aged care providers and emotional aspects commonly experienced by the family.

We made it our single purpose to be able to provide information to our new family clients to reduce the level of anxiety and stress.

The team at Aged Care Connect have assisted more than 3,000 family clients through the aged care maze.

We have completed the Quality Assessors course conducted by the Aged Care Standards and Accreditation Agency, providing the understanding of the requirements that the Commonwealth has specified in relation to the provision of quality residential care.

This awareness of quality standards in Australia's aged care system combined with the experiences gained through working with so many families means that we can justifiably state to be at the forefront of understanding all aspects of aged care placement.

We would welcome sharing our knowledge and experience about aged care placement with you and being personally involved with your family during this most important time.

Our Vision Objective

  • To be a highly respected aged care placement service; to be respected for the quality of our service, our professional and compassionate staff and the outcomes that we have achieved for our family clients.
  • To improve and grow our business so that we can assist more families, without affecting the high quality of our service provided to each individual and their family.
  • To provide a satisfying working environment for our team members, which maximises their skills, experiences and, above all, their personal satisfaction in helping our family clients.

Making a more informed decision about residential aged care placement.

The team at Aged Care Connect are specialists in aged care placement and have been helping families with aged care placement since 2002.

There is no substitute for this experience and extensive knowledge gained from working for families going through the same issues that you may be facing today.

Many families have benefited from our private and independent advice and placement read our family client comments about our service.

During this journey, we have gathered useful information and insights into all aspects of aged care placement.

If you're still at a loss as to where or how to begin your aged care placement activities, contact us now and we can help you get started.

Our staff are compassionate and have empathy for your family situation during this difficult time.

Knowing that your loved one resides in a caring, calm and tranquil environment will give you peace of mind.

At the least, you can explore information on our website and maybe find something useful that has a direct impact upon assisting you and your close one during the aged care placement process.


  Thanks again for your help in securing the room. We could see the relief in Mum’s face when she arrived at her room. Once she was dressed in street wear, not hospital wear, she seemed more confident and hopefully in time most if not all of the confidence she had before she entered hospital will return.
Andrea Lewis | Nov 2020  

  Thank you once again for everything. I am sleeping much better now, not having to worry about my Father's financial situation (at the aged care home) as much. What you have done is give me peace of mind that he can afford the extra odd bill . I will be very happy to recommend your services.
Karen Di N. | Oct 2020  

  Thank you for the amazing job you've done for us. We cannot express enough what your assistance meant to us. You were a special blessing sent from heaven. Liz, I know we could never have managed without you. Our thanks and love to you both.
Gwen and Brian Newell | Sep 2020  

Read More Testimonials ...

Royal Commission into Aged Care Quality and Safety

Summary of Recommendations and Download the Complete Report

Aged Care Connect

Aged Care Connect was established in 2002 after observing the difficulties and stresses that families encountered when they approached the task of placing a relative into residential care.

Each new family:

  • Approached the emotional task with similar needs and concerns
  • Undertook the same activities - devoting their limited time and effort
  • Only to uncover the same information and make many of the same mistakes as families that had gone before them.

There had to be a better way to complete aged care placement and to achieve a more positive outcome for the family.

Over the years, we have assisted many families with the move to retirement living, serviced apartments, group homes, assisted living, supported residential services and Commonwealth subsidised aged care accommodation.

We have knowledge, experience and industry contacts which can help you today. If you have any questions, or need practical assistance, for your relative please contact our friendly team for a chat.

We enjoy sharing our knowledge and experience about aged care placement with new clients; and being involved with the family during this most important time.

Aged Care Placement

Assistance with all steps required for a successful aged care placement.

Accommodation Fee Negotiation

We can reduce the cost of accommodation by advocating and negotiating on your families behalf.

Relocation Management

Assistance with the dispersal of household items to family members, charities and removal prior to the sale or rental of the family home.

Aged Care Placement Services

The Royal Commission into Aged Care has increased awareness and increased activity of the Aged Care Quality Agency and recent media reports regarding Retirement Villages and aged care homes has reinforced the need to seek experienced assistance when placing a loved one into a Retirement Village, Serviced Apartment, SRS or Aged Care Home.

Understanding Your Options

The family information session will provide you with up-to-date and unbiased information about your local residential care options

Finding the Aged Care Home

The facility shortlist will help match the right aged care home to your individual family needs and preferences in a timely manner.

Negotiating the Accommodation Fees

The RAD Negotiation service has helped many families reduce the accommodation charges and any additional service fees.

Application and Admission Paperwork

Making sure that all necessary paperwork is completed correctly and submitted in a timely manner.

Post Placement Settling In

We can assist with the settling in period to ensure that all items are fully covered.

Relocation Management

Relocation Management will help you carefully disperse, pack, clean, arrange transport and unpack.

Seek independent and experienced assistance.

Seek Independent Advice

Covid-19 and the findings of the Royal Commission into Aged Care have increased awareness regarding quality services in aged care homes.

This has reinforced the benefit to seek independent and experienced assistance when placing your loved one into any aged care home.

Urgent Aged Care Placement

Do you need to arrange an immediate aged care placement ?
Arrange Placement Now