Frequently Asked Questions
Moving into residential aged care is a significant life decision, and families often have many questions about assessments, applications, waiting lists, and costs.
This guide answers the most common questions about residential aged care to help you better understand the process and make confident decisions.
How do we choose the right aged care home?
Consider location, services, staff quality, room types, and feedback from current residents and families.
Can residents leave the home for outings?
Yes. Residents can leave for outings, visits, or holidays if medically appropriate.
Are medical services provided?
Yes. Nursing care is available, and residents usually retain their own general practitioner.
What happens if care needs increase?
Care plans are regularly reviewed and adjusted as needs change.
Can residents change homes?
Yes. Residents can transfer to another home if a suitable vacancy becomes available.
What happens if the resident goes to hospital?
Most homes hold the room for a defined period during hospital stays.
Are visitors allowed anytime?
Most homes encourage regular visiting, subject to safety and infection control requirements.
Can residents keep pets?
Some homes allow pets, although policies vary between providers.
Is dementia care available?
Yes. Many homes provide specialised dementia care units.
What happens if the resident passes away?
The home provides support to families and arranges discharge documentation.
Can residents decorate their rooms?
Yes. Personalising rooms helps residents feel comfortable and settled.
Are activities provided?
Yes. Most homes provide social, physical, and recreational activities.
Is laundry included?
Laundry services are usually included in the Basic Daily Fee.
Are meals included?
Yes. Meals and snacks are included in residential care services.
Can residents bring furniture?
Most homes allow small items of furniture, depending on room size.
Is respite care available?
Yes. Residential respite care provides short-term stays for carers needing temporary support.
What is permanent residential care?
Permanent care is ongoing accommodation and care provided in an aged care facility. Respite care is not ongoing.
Are waiting lists common?
Yes. Popular homes often maintain waiting lists for future vacancies.
Can we inspect homes before applying?
Yes. Tours are encouraged to help families compare options.
Can experienced professionals help with aged care placement?
Yes. Specialist aged care placement advisers assist families with assessments, applications, and financial decisions.