Frequently Asked Questions
Moving into residential aged care is a significant life decision, and families often have many questions about assessments, applications, waiting lists, and costs.
This guide answers the most common questions about residential aged care to help you better understand the process and make confident decisions.
What is an ACAT or ACAS assessment?
An ACAT (Aged Care Assessment Team) or ACAS (Aged Care Assessment Service in Victoria) assessment is an important step in accessing government-funded residential aged care in Australia. During this assessment, an approved health professional collects from the person to evaluate their care needs, medical condition, mobility, memory, and ability to manage daily activities such as bathing, dressing, and preparing meals.
The purpose of the assessment is to determine whether residential aged care is appropriate and what level of care is required. Without an approved ACAT or ACAS assessment, a person cannot move into government-subsidised residential aged care.
How do I apply for an ACAT or ACAS assessment?
Applications are made through My Aged Care, either online or by telephone. A referral is created and an assessor will arrange a visit.
How long does it take to get an assessment?
Most assessments occur within 2 to 6 weeks, although urgent hospital referrals are often prioritised and completed more quickly.
What happens during the ACAT assessment?
The assessor reviews health, mobility, cognition, medications, safety, and daily living needs to determine eligibility for aged care services.
Does ACAT approval mean immediate placement?
No. Approval confirms eligibility but does not guarantee immediate placement. You still need to apply to individual aged care homes.
How long does ACAT approval last?
Approvals usually remain valid indefinitely, although reassessment may be required if circumstances change significantly.
Can ACAT approval be reviewed?
Yes. If circumstances change or the outcome seems incorrect, you can request a reassessment through My Aged Care.
Can a hospital arrange an ACAT assessment?
Yes. Hospitals commonly arrange urgent ACAT assessments when discharge planning involves residential aged care placement.
Do I need a doctor's referral?
No referral is required. Anyone can contact My Aged Care to request an assessment.
Can family members attend the assessment?
Yes. Family involvement is encouraged to provide accurate information and support the person being assessed.