Residential Care Quality and Safety Reforms

Summary of Quality and Safety Reforms

Reform activities will strengthen the Aged Care Quality and Safety Commission to further protect senior Australians.

The Australian Government will invest $231.9 million to:

  • enable the Commission to do 1,500 more site audits,
  • enforce regulation of physical and chemical restraint use,
  • expand the Serious Incident Response Scheme (SIRS) into home care,
  • increase funding for the Dementia Behaviour Management Advisory Service and the Severe Behaviour Response Teams,
  • give specialist dementia training to aged care providers.

A new star rating system will highlight the quality of aged care services providing informed decision-making for senior Australians, their families, friends and carers.

Investment in independent advocacy will support greater choice and quality safeguards, funding will also assist providers to understand the diversity of the community and barriers to accessing aged care.

The government will improve primary care support between aged care and health care systems with $365.7 million to:

  • boost the Aged Care Access Incentive and increase GP face-to-face care,
  • expand the Greater Choice for At Home Palliative Care Pilot,
  • better support Primary Health Networks (PHNs) telehealth services and help health practitioners to care for vulnerable patients,
  • produce better data and evidence for workforce planning,
  • improve medication management in residential care.

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Residential Care Quality and Safety Reforms Timetable


  • Immediate improvement to the quality of care in dementia, diversity, food and nutrition services.
  • Stronger clinical care services developed by the Australian Commission on Safety and Quality in Health Care.
  • Up to 120,000 additional GP services through the boosted Aged Care Access Initiative.
  • Increased dementia care capability delivers better outcomes for people living with dementia.
  • Palliative care services expanded to support end-of-life care at home.


  • Residents access improved care through Primary Health Networks facilitating telehealth and out-of-hours triage services.
  • Expansion of the Serious Incident Response Scheme gives 1 Million Senior Australians receiving home and community care greater protection.
  • Stronger presence of Aged Care Quality and Safeth Commission in facilities with and extra 1,500 on-site audits.
  • Providers to report regularly to residents and families on care and commencement of Star Rating System.


  • Improved support and training in dementia care and minimising restraint (restrictive practices).


  • National Aged Care Data Strategy improves the information that is available to senior Australians about the quality in aged care.
  • New independent regulatory authority established following review of the Aged Care Quality and Safety Commission.


  • Senior Australians receive high quality compassionate care.
  • Confidence in Aged Care is rebuilt by the Commonwealth and aged care providers, and regained by the Australian community.

MPIR Reducing to 4.01% on 1st October 2021

The Maximum Permissible Interest Rate (MPIR) will be reducing to 4.01 % per annum, from 1st October 2021.

Individualised Placement Plan

An individual placement plan is developed for each of our family clients.

The placement plan contains detailed client requirements and family preferences, shortlist of suitable facilities and a timetable of work completed and planned to achieve the successful placement outcome.

care plan

Our family clients can request the current status of the tasks on the plan. This formal approach helps with communication between all interested parties, including social workers in the hospital.

We also request feedback from families of our services and where we can continually improve and revise our service for future family clients.

Urgent Aged Care Placement

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Residential Care Placement Partners

Over the years, Aged Care Connect has worked with many a large number of aged care providers, including aged care homes that are:

  • located in all States and Territories.
  • Not-For-Profit (NFP) and Private Sector.
  • ASX listed providers with large numbers of aged care homes to Single family-owned aged care homes.
  • Homes that specialise in dementia care.
  • Homes that specialise in care for younger persons.
  • Homes with greater than 150 residents.
  • Smaller Homes with around 50 residents and with a community feel.
  • Homes that focus on specific cultural and ethnic backgrounds.
  • Homes that focus on specific religious and faith-based needs.
  • Homes that focus on low means and financially disadvantaged residents.
  • Homes that are LGBTIQ friendly.

Our experience and detailed knowledge means that we can perfectly match the aged care home to your family care needs, location requirements, financial situation and personal preferences.

Residential Care Partners
Allity Aged Care ACH Group Aged Care Aegis Aged Care
Allity Aged Care Abberfield Aged Care Arcare Aged Care
Aurrum Aged Care Australian Unity Aged Care Basscare Aged Care
Benetas Aged Care Blue Care Aged Care Bolton Clarke Aged Care
Brotherhood of St Laurence Aged Care Bupa Aged Care Carinity Aged Care
Churches of Christ Aged Care Deloraine Aged Care Donwood Aged Care
Doutta Galla Aged Care Estia Health Aged Care Fairmont Aged Care
Feros Aged Care Freedom Aged Care Freemasons Aged Care
Hammondcare Aged Care Helping Hand Aged Care Hope Aged Care
IRT Aged Care Japara Aged Care Lynden Aged Care
Javadale Bethel Aged Care Anzac Lodge
Manor Court Aged Care Mayflower Aged Care Mc Kenzie Aged Care
Mecwacare Aged Care Medical and Aged Care Group Menarock Life Aged Care
Mercy Health Aged Care Micare Aged Care Napier Street Aged Care
Opal Aged Care Catholic Health Care Aged Care RSL Lifecare Aged Care
Country Heath SA Aged Care Calvary Aged Care Amana Living Aged Care
Eldercare Aged Care Ozcare Aged Care Resthaven Aged Care
Thompson Health Care Aged Care Villa Maria Catholic Homes Aged Care Brightwater Care Group
Lutheran Aged Care Wintringham Aged Care Blue Cross Aged Care
Regis Aged Care Rockpool Aged Care Salvation Army Aged Care
Seasons Aged Care Southern Cross Care Aged Care The Alexander Aged Care
TLC Aged Care Tricare Aged Care Trinity Aged Care
Uniting Age Well Aged Care Uniting Aged Care Vermont Aged Care
Village Glen Aged Care Homestyle Glen Aged Care Whiddon Group Aged Care

Residential Aged Care



Residential Care Providers


Care Homes


Care Beds


Avg. Occupancy %

Royal Commission into Aged Care Quality and Safety

Summary of Recommendations and Download the Complete Report

Seek independent and experienced assistance.

Seek Independent Advice

Covid-19 and the findings of the Royal Commission into Aged Care have increased awareness regarding quality services in aged care homes.

This has reinforced the benefit to seek independent and experienced assistance when placing your loved one into any aged care home.

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