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Greenway Gardens

27-29 The Greenway Heathmont 3135

SANCTIONED from 15.2.19 to 15.11.19

Greenway Gardens
Reasons For Sanctions

Menarock - the approved provider is not eligible to receive Commonwealth subsidies for any new care recipients at Greenway Gardens for a period of nine (9) months.

Revocation of approved provider status unless the below conditions are undertaken:

  • an adviser is appointed by the approved provider for a period of nine (9) months, at its expense, to assist the approved provider to comply with its responsibilities in relation to care and services.
  • the approved provider agrees to provide relevant training within nine (9) months, at its expense, for its care staff, managers and key personnel to support them in meeting the needs of care recipients.

The department identified that there is an immediate and severe risk to the health, safety and wellbeing of care recipients at Greenway Gardens following information received from the Aged Care Quality and Safety Commission.

The department has serious concerns in relation to:

Accreditation Standard 1: Management systems, staffing and organisational development

  • 1.6 Human resource management

Accreditation Standard 2: Health and personal care

  • 2.4 Clinical care
  • 2.8 Pain management
  • 2.11 Skin care
  • 2.13 Behavioural management

Accreditation Standard 3: Care recipient lifestyle

  • 3.6 Privacy and dignity

Additional failures of relevance to the decision to impose sanctions were:

  • 1.1 Continuous improvements,
  • 1.3 Education and staff development,
  • 1.4 Comments and complaints,
  • 2.1 Continuous improvement,
  • 2.3 Education and staff development,
  • 2.10 Nutrition and hydration,
  • 2.12 Continence management,
  • 2.17 Sleep,
  • 3.1 Continuous improvement,
  • 3.2 Regulatory compliance,
  • 3.3 Education and staff development,
  • 3.4 Emotional support,
  • 3.9 Choice and decision making,
  • 4.3 Education and staff development,
  • 4.4 Living environment.

The Department and the Aged Care Quality and Safety Commission are continuing to monitor the service.

A residents and relatives meeting was held on 27 February 2019.

The adviser was appointed by the approved provider on 22 February 2019.

Greenway Gardens
Aged Care Placement

Are you considering a placement at Greenway Gardens ?.

Reduce your stress level - Aged Care Connect have been placing residents into residential care since 2002, and have inside knowledge and experience to help you with your important decisions about Greenway Gardens or other aged care homes in the Heathmont area.

Why not make use of this valuable experience prior to making the major decision of which aged care home will look after your loved one ?

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Greenway Gardens
Contact Details

Greenway Gardens

Address: 27-29 The Greenway , Heathmont, 3135, VIC

Phone: n/a

Email: n/a

Contact Person: n/a

Website: Greenway Gardens

Beds: 47

Category: Private Incorporated Body

Type of Provider: Residential

Registered Provider: Menarock Aged Care Services (Victoria) Pty Ltd


Commonwealth Accreditation Report: Search for latest Accreditation Report (Provided by Australian Aged Care Quality Agency)


Permanant Care ? n/a

Respite Care ? n/a

Specialised Dementia Unit ? n/a

Extra Services Available ? n/a


Greenway Gardens
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Greenway Gardens
Understanding Fees and Charges

Greenway Gardens | aged care costs
  • Aged Care Connect can negotiate RAD's , and other requested fees, to make sure you obtain the best financial arrangement for your family.
  • We can provide you with independent and unbiased advice about the financials at Greenway Gardens and other comparison aged care homes in Heathmont.
  • Explaining the strengths and weaknesses of different aged care providers so that you can make an accurate comparison between Greenway Gardens and other aged care homes in the Heathmont area . ( We can provide you with a useful checklist of important features that you should consider).
  • Matching the appropriate aged care homes to your family requirements, preferences and timetable.
  • Arranging facility tours to Greenway Gardens, transport if requested, and accompanying the family during the important step of selecting the right aged care home for your relative.
  • Completing necessary forms such as the Request for Combined Assets and Income Assessment Form (SA457)
  • Accurately complete and lodge all application and admission paperwork required at Greenway Gardens.
  • Achieve fast notice and response to aged care home vacancies at Greenway Gardens through our trusted network.
  • Provide support and advocacy during the settling in period and sometimes long after the aged care home placement has been completed.

Do you have questions about Greenway Gardens, the way the financials are calculated or need RAD Negotiation ?

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